This page was exported from Bring Success With Lead2pass Latest Exam Dumps [ ] Export date:Sun Jun 7 5:05:59 2020 / +0000 GMT ___________________________________________________ Title: CompTIA A+ 220-801 Certification Exam Objectives --------------------------------------------------- CompTIA A+ 220-801 Certification Exam Objectives 1.0 PC Hardware 1.1 Configure and apply BIOS settings.  Install firmware upgrades – flash BIOS  BIOS component information o RAM o Hard drive o Optical drive o CPU  BIOS configurationso Boot sequence o Enabling and disabling devices o Date/time o Clock speeds o Virtualization support  BIOS security (passwords, drive encryption: TPM, lo-jack)  Use built-in diagnostics  Monitoring o Temperature monitoring o Fan speeds o Intrusion detection/notification o Voltage o Clock o Bus speed 1.2 Differentiate between motherboard components, their purposes, and properties.  Sizes o ATX o Micro-ATX o ITX  Expansion slots o PCI o PCI-X o PCIe o miniPCI o CNR o AGP2x, 4x, 8x  RAM slots  CPU sockets  Chipsets o North Bridge o South Bridge o CMOS battery  Jumpers  Power connections and types  Fan connectors  Front panel connectors o USB o Audio o Power button o Power light CompTIA A+ 220-801 Certification Exam Objectives 3 of 21 Copyright © 2011 by the Computing Technology Industry Association. All rights reserved. The CompTIA A+ 220-801 Objectives are subject to change without notice. o Drive activity lights o Reset button  Bus speeds 1.3 Compare and contrast RAM types and features.  Types o DDR o DDR2 o DDR3 o SDRAM o SODIMM o RAMBUS o DIMM o Parity vs. non-parity o ECC vs. non-ECC o RAM configurations  Single channel vs. dual channel vs. triple channel o Single sided vs. double sided  RAM compatibility and speed 1.4 Install and configure expansion cards.  Sound cards  Video cards  Network cards  Serial and parallel cards  USB cards  Firewire cards  Storage cards  Modem cards  Wireless/cellular cards  TV tuner cards  Video capture cards  Riser cards 1.5 Install and configure storage devices and use appropriate media.  Optical drives o CD-ROM o DVD-ROM o Blu-Ray  Combo drives and burners o CD-RW o DVD-RW o Dual Layer DVD-RW o BD-R o BD-RE  Connection types o External  USB  Firewire  eSATA  Ethernet o Internal SATA, IDE and SCSI  IDE configuration and setup (Master, Slave, Cable Select)  SCSI IDs (0 – 15) o Hot swappable drives  Hard drives o Magnetic CompTIA A+ 220-801 Certification Exam Objectives 4 of 21 Copyright © 2011 by the Computing Technology Industry Association. All rights reserved. The CompTIA A+ 220-801 Objectives are subject to change without notice. o 5400 rpm o 7200 rpm o 10,000 rpm o 15,000 rpm  Solid state/flash drives o Compact flash o SD o Micro-SD o Mini-SD o xD o SSD  RAID types o 0 o 1 o 5 o 10  Floppy drive  Tape drive  Media capacity o CD o CD-RW o DVD-RW o DVD o Blu-Ray o Tape o Floppy o DL DVD 1.6 Differentiate among various CPU types and features and select the appropriate cooling method.  Socket types o Intel: LGA, 775, 1155, 1156, 1366 o AMD: 940, AM2, AM2+, AM3, AM3+, FM1, F  Characteristics o Speeds o Cores o Cache size/type o Hyperthreading o Virtualization support o Architecture (32-bit vs. 64-bit) o Integrated GPU  Cooling o Heat sink o Fans o Thermal paste o Liquid-based 1.7 Compare and contrast various connection interfaces and explain their purpose.  Physical connections o USB 1.1 vs. 2.0 vs. 3.0 speed and distance characteristics  Connector types: A, B, mini, micro o Firewire 400 vs. Firewire 800 speed and distance characteristics o SATA1 vs. SATA2 vs. SATA3, eSATA, IDE speeds o Other connector types  Serial  Parallel  VGA  HDMI  DVI  Audio  RJ-45  RJ-11 o Analog vs. digital transmission  VGA vs. HDMI  Speeds, distances and frequencies of wireless device connections o Bluetooth o IR o RF 1.8 Install an appropriate power supply based on a given scenario.  Connector types and their voltages o SATA o Molex o 4/8-pin 12v o PCIe 6/8-pin o 20-pin o 24-pin o Floppy  Specifications o Wattage o Size o Number of connectors o ATX o Micro-ATX  Dual voltage options 1.9 Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs.  Graphic / CAD / CAM design workstation o Powerful processor o High-end video o Maximum RAM  Audio/Video editing workstation o Specialized audio and video card o Large fast hard drive o Dual monitors  Virtualization workstation o Maximum RAM and CPU cores  Gaming PC o Powerful processor o High-end video/specialized GPU o Better sound card o High-end cooling  Home Theater PC o Surround sound audio o HDMI output o HTPC compact form factor o TV tuner  Standard thick client o Desktop applications o Meets recommended requirements for running Windows  Thin client o Basic applications o Meets minimum requirements for running Windows  Home Server PC o Media streaming o File sharing o Print sharing o Gigabit NIC o RAID array 1.10 Given a scenario, evaluate types and features of display devices.  Types o CRT o LCD o LED o Plasma o Projector o OLED  Refresh rates  Resolution  Native resolution  Brightness/lumens  Analog vs. digital  Privacy/antiglare filters  Multiple displays 1.11 Identify connector types and associated cables.  Display connector types o DVI-D o DVI-I o DVI-A o Displayport o RCA o DB-15 o BNC o miniHDMI o RJ-45 o miniDin-6  Display cable types o HDMI o DVI o VGA o Component o Composite o S-video o RGB o Coaxial o Ethernet  Device connectors and pin arrangements o SATA o eSATA o PATA  IDE  EIDE o Floppy o USB o IEEE1394 o SCSI o PS/2 o Parallel o Serial o Audio o RJ-45  Device cable types o SATA o eSATA o IDE o EIDE o Floppy o USB o IEEE1394 o SCSI  68pin vs. 50pin vs. 25pin o Parallel o Serial o Ethernet o Phone 1.12 Install and configure various peripheral devices.  Input devices o Mouse o Keyboard o Touch screen o Scanner o Barcode reader o KVM o Microphone o Biometric devices o Game pads o Joysticks o Digitizer  Multimedia devices o Digital cameras o Microphone o Webcam o Camcorder o MIDI enabled devices  Output devices o Printers o Speakers o Display devices 2.0 Networking 2.1 Identify types of network cables and connectors.  Fiber o Connectors: SC, ST and LC  Twisted Pair o Connectors: RJ-11, RJ-45 o Wiring standards: T568A, T568B  Coaxial o Connectors: BNC, F-connector 2.2 Categorize characteristics of connectors and cabling.  Fiber o Types (single-mode vs. multi-mode) o Speed and transmission limitations  Twisted pair o Types: STP, UTP, CAT3, CAT5, CAT5e, CAT6, plenum, PVC o Speed and transmission limitations  Coaxial o Types: RG-6, RG-59 o Speed and transmission limitations 2.3 Explain properties and characteristics of TCP/IP.  IP class o Class A o Class B o Class C  IPv4 vs. IPv6  Public vs. private vs. APIPA  Static vs. dynamic  Client-side DNS  DHCP  Subnet mask  Gateway 2.4 Explain common TCP and UDP ports, protocols, and their purpose.  Ports o 21 – FTP o 23 – TELNET o 25 – SMTP o 53 – DNS o 80 – HTTP o 110 – POP3 o 143 – IMAP o 443 – HTTPS o 3389 – RDP  Protocols o DHCP o DNS o LDAP o SNMP o SMB o SSH o SFTP  TCP vs. UDP 2.5 Compare and contrast wireless networking standards and encryption types.  Standards o 802.11 a/b/g/n o Speeds, distances and frequencies  Encryption types o WEP, WPA, WPA2, TKIP, AES 2.6 Install, configure, and deploy a SOHO wireless/wired router using appropriate settings.  MAC filtering  Channels (1 – 11)  Port forwarding, port triggering  SSID broadcast (on/off)  Wireless encryption  Firewall  DHCP (on/off)  DMZ  NAT  WPS  Basic QoS 2.7 Compare and contrast Internet connection types and features.  Cable  DSL  Dial-up  Fiber  Satellite  ISDN  Cellular (mobile hotspot)  Line of sight wireless internet service  WiMAX 2.8 Identify various types of networks.  LAN  WAN  PAN  MAN  Topologies o Mesh o Ring o Bus o Star o Hybrid 2.9 Compare and contrast network devices their functions and features.  Hub  Switch  Router  Access point  Bridge  Modem  NAS  Firewall  VoIP phones  Internet appliance 2.10 Given a scenario, use appropriate networking tools.  Crimper  Multimeter  Toner probe  Cable tester  Loopback plug  Punchdown tool 3.0 Laptops 3.1 Install and configure laptop hardware and components.  Expansion options o Express card /34 o Express card /54 o PCMCIA o SODIMM o Flash  Hardware/device replacement o Keyboard o Hard Drive (2.5 vs. 3.5) o Memory o Optical drive o Wireless card o Mini-PCIe o screen o DC jack o Battery o Touchpad o Plastics o Speaker o System board o CPU 3.2 Compare and contrast the components within the display of a laptop.  Types o LCD o LED o OLED o Plasma  Wi-Fi antenna connector/placement  Inverter and its function  Backlight 3.3 Compare and contrast laptop features.  Special function keys o Dual displays o Wireless (on/off) o Volume settings o Screen brightness o Bluetooth (on/off) o Keyboard backlight  Docking station vs. port replicator  Physical laptop lock and cable lock 4.0 Printers 4.1 Explain the differences between the various printer types and summarize the associated imaging process.  Laser o Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separate pads, duplexing assembly o Imaging process: processing, charging, exposing, developing, transferring, fusing and cleaning  Inkjet o Ink cartridge, print head, roller, feeder, duplexing assembly, carriage and belt o Calibration  Thermal o Feed assembly, heating element o Special thermal paper  Impact o Print head, ribbon, tractor feed o Impact paper 4.2 Given a scenario, install, and configure printers.  Use appropriate printer drivers for a given operating system  Print device sharing o Wired  USB  Parallel  Serial  Ethernet o Wireless  Bluetooth  802.11x  Infrared (IR) o Printer hardware print server  Printer sharing o Sharing local/networked printer via Operating System settings 4.3 Given a scenario, perform printer maintenance.  Laser o Replacing toner, applying maintenance kit, calibration, cleaning  Thermal o Replace paper, clean heating element, remove debris  Impact o Replace ribbon, replace print head, replace paper 5.0 Operational Procedures 5.1 Given a scenario, use appropriate safety procedures.  ESD straps  ESD mats  Self-grounding  Equipment grounding  Personal safety o Disconnect power before repairing PC o Remove jewelry o Lifting techniques o Weight limitations o Electrical fire safety o CRT safety – proper disposal o Cable management  Compliance with local government regulations 5.2 Explain environmental impacts and the purpose of environmental controls.  MSDS documentation for handling and disposal  Temperature, humidity level awareness and proper ventilation  Power surges, brownouts, blackouts o Battery backup o Surge suppressor  Protection from airborne particles o Enclosures o Air filters  Dust and debris o Compressed air o Vacuums  Component handling and protection o Antistatic bags  Compliance to local government regulations 5.3 Given a scenario, demonstrate proper communication and professionalism.  Use proper language – avoid jargon, acronyms, slang when applicable  Maintain a positive attitude  Listen and do not interrupt the customer  Be culturally sensitive  Be on time (if late contact the customer)  Avoid distractions o Personal calls o Talking to co-workers while interacting with customers o Personal interruptions  Dealing with difficult customer or situation o Avoid arguing with customers and/or being defensive o Do not minimize customer's problems o Avoid being judgmental o Clarify customer statements (ask open ended questions to narrow the scope of the problem, restate the issue or question to verify understanding)  Set and meet expectations/timeline and communicate status with the customer o Offer different repair/replacement options if applicable o Provide proper documentation on the services provided o Follow up with customer/user at a later date to verify satisfaction  Deal appropriately with customers confidential materials o Located on a computer, desktop, printer, etc 5.4 Explain the fundamentals of dealing with prohibited content/activity.  First response o Identify o Report through proper channels o Data/device preservation  Use of documentation/documentation changes  Chain of custody o Tracking of evidence/documenting process --------------------------------------------------- Images: 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