CompTIA A+ 220-801 Certification Exam Objectives

CompTIA A+ 220-801 Certification Exam Objectives

1.0 PC Hardware
1.1 Configure and apply BIOS settings.
 Install firmware upgrades – flash BIOS
 BIOS component information
o RAM
o Hard drive
o Optical drive
o CPU
 BIOS configurations

o Boot sequence
o Enabling and disabling devices
o Date/time
o Clock speeds
o Virtualization support
 BIOS security (passwords, drive encryption: TPM, lo-jack)
 Use built-in diagnostics
 Monitoring
o Temperature monitoring
o Fan speeds
o Intrusion detection/notification
o Voltage
o Clock
o Bus speed
1.2 Differentiate between motherboard components, their purposes, and properties.
 Sizes
o ATX
o Micro-ATX
o ITX
 Expansion slots
o PCI
o PCI-X
o PCIe
o miniPCI
o CNR
o AGP2x, 4x, 8x
 RAM slots
 CPU sockets
 Chipsets
o North Bridge
o South Bridge
o CMOS battery
 Jumpers
 Power connections and types
 Fan connectors
 Front panel connectors
o USB
o Audio
o Power button
o Power light
CompTIA A+ 220-801 Certification Exam Objectives 3 of 21
Copyright © 2011 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-801 Objectives are subject to change without notice.
o Drive activity lights
o Reset button
 Bus speeds
1.3 Compare and contrast RAM types and features.
 Types
o DDR
o DDR2
o DDR3
o SDRAM
o SODIMM
o RAMBUS
o DIMM
o Parity vs. non-parity
o ECC vs. non-ECC
o RAM configurations
 Single channel vs. dual channel vs. triple channel
o Single sided vs. double sided
 RAM compatibility and speed
1.4 Install and configure expansion cards.
 Sound cards
 Video cards
 Network cards
 Serial and parallel cards
 USB cards
 Firewire cards
 Storage cards
 Modem cards
 Wireless/cellular cards
 TV tuner cards
 Video capture cards
 Riser cards
1.5 Install and configure storage devices and use appropriate media.
 Optical drives
o CD-ROM
o DVD-ROM
o Blu-Ray
 Combo drives and burners
o CD-RW
o DVD-RW
o Dual Layer DVD-RW
o BD-R
o BD-RE
 Connection types
o External
 USB
 Firewire
 eSATA
 Ethernet
o Internal SATA, IDE and SCSI
 IDE configuration and setup (Master, Slave, Cable Select)
 SCSI IDs (0 – 15)
o Hot swappable drives
 Hard drives
o Magnetic
CompTIA A+ 220-801 Certification Exam Objectives 4 of 21
Copyright © 2011 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-801 Objectives are subject to change without notice.
o 5400 rpm
o 7200 rpm
o 10,000 rpm
o 15,000 rpm
 Solid state/flash drives
o Compact flash
o SD
o Micro-SD
o Mini-SD
o xD
o SSD
 RAID types
o 0
o 1
o 5
o 10
 Floppy drive
 Tape drive
 Media capacity
o CD
o CD-RW
o DVD-RW
o DVD
o Blu-Ray
o Tape
o Floppy
o DL DVD
1.6 Differentiate among various CPU types and features and select the appropriate cooling method.
 Socket types
o Intel: LGA, 775, 1155, 1156, 1366
o AMD: 940, AM2, AM2+, AM3, AM3+, FM1, F
 Characteristics
o Speeds
o Cores
o Cache size/type
o Hyperthreading
o Virtualization support
o Architecture (32-bit vs. 64-bit)
o Integrated GPU
 Cooling
o Heat sink
o Fans
o Thermal paste
o Liquid-based
1.7 Compare and contrast various connection interfaces and explain their purpose.
 Physical connections
o USB 1.1 vs. 2.0 vs. 3.0 speed and distance characteristics
 Connector types: A, B, mini, micro
o Firewire 400 vs. Firewire 800 speed and distance characteristics
o SATA1 vs. SATA2 vs. SATA3, eSATA, IDE speeds
o Other connector types
 Serial
 Parallel
 VGA
 HDMI
 DVI
 Audio
 RJ-45
 RJ-11
o Analog vs. digital transmission
 VGA vs. HDMI
 Speeds, distances and frequencies of wireless device connections
o Bluetooth
o IR
o RF
1.8 Install an appropriate power supply based on a given scenario.
 Connector types and their voltages
o SATA
o Molex
o 4/8-pin 12v
o PCIe 6/8-pin
o 20-pin
o 24-pin
o Floppy
 Specifications
o Wattage
o Size
o Number of connectors
o ATX
o Micro-ATX
 Dual voltage options
1.9 Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs.
 Graphic / CAD / CAM design workstation
o Powerful processor
o High-end video
o Maximum RAM
 Audio/Video editing workstation
o Specialized audio and video card
o Large fast hard drive
o Dual monitors
 Virtualization workstation
o Maximum RAM and CPU cores
 Gaming PC
o Powerful processor
o High-end video/specialized GPU
o Better sound card
o High-end cooling
 Home Theater PC
o Surround sound audio
o HDMI output
o HTPC compact form factor
o TV tuner
 Standard thick client
o Desktop applications
o Meets recommended requirements for running Windows
 Thin client
o Basic applications
o Meets minimum requirements for running Windows
 Home Server PC
o Media streaming
o File sharing
o Print sharing
o Gigabit NIC
o RAID array
1.10 Given a scenario, evaluate types and features of display devices.
 Types
o CRT
o LCD
o LED
o Plasma
o Projector
o OLED
 Refresh rates
 Resolution
 Native resolution
 Brightness/lumens
 Analog vs. digital
 Privacy/antiglare filters
 Multiple displays
1.11 Identify connector types and associated cables.
 Display connector types
o DVI-D
o DVI-I
o DVI-A
o Displayport
o RCA
o DB-15
o BNC
o miniHDMI
o RJ-45
o miniDin-6
 Display cable types
o HDMI
o DVI
o VGA
o Component
o Composite
o S-video
o RGB
o Coaxial
o Ethernet
 Device connectors and pin arrangements
o SATA
o eSATA
o PATA
 IDE
 EIDE
o Floppy
o USB
o IEEE1394
o SCSI
o PS/2
o Parallel
o Serial
o Audio
o RJ-45
 Device cable types
o SATA
o eSATA
o IDE
o EIDE
o Floppy
o USB
o IEEE1394
o SCSI
 68pin vs. 50pin vs. 25pin
o Parallel
o Serial
o Ethernet
o Phone
1.12 Install and configure various peripheral devices.
 Input devices
o Mouse
o Keyboard
o Touch screen
o Scanner
o Barcode reader
o KVM
o Microphone
o Biometric devices
o Game pads
o Joysticks
o Digitizer
 Multimedia devices
o Digital cameras
o Microphone
o Webcam
o Camcorder
o MIDI enabled devices
 Output devices
o Printers
o Speakers
o Display devices

2.0 Networking
2.1 Identify types of network cables and connectors.
 Fiber
o Connectors: SC, ST and LC
 Twisted Pair
o Connectors: RJ-11, RJ-45
o Wiring standards: T568A, T568B
 Coaxial
o Connectors: BNC, F-connector
2.2 Categorize characteristics of connectors and cabling.
 Fiber
o Types (single-mode vs. multi-mode)
o Speed and transmission limitations
 Twisted pair
o Types: STP, UTP, CAT3, CAT5, CAT5e, CAT6, plenum, PVC
o Speed and transmission limitations
 Coaxial
o Types: RG-6, RG-59
o Speed and transmission limitations
2.3 Explain properties and characteristics of TCP/IP.
 IP class
o Class A
o Class B
o Class C
 IPv4 vs. IPv6
 Public vs. private vs. APIPA
 Static vs. dynamic
 Client-side DNS
 DHCP
 Subnet mask
 Gateway
2.4 Explain common TCP and UDP ports, protocols, and their purpose.
 Ports
o 21 – FTP
o 23 – TELNET
o 25 – SMTP
o 53 – DNS
o 80 – HTTP
o 110 – POP3
o 143 – IMAP
o 443 – HTTPS
o 3389 – RDP
 Protocols
o DHCP
o DNS
o LDAP
o SNMP
o SMB
o SSH
o SFTP
 TCP vs. UDP
2.5 Compare and contrast wireless networking standards and encryption types.
 Standards
o 802.11 a/b/g/n
o Speeds, distances and frequencies
 Encryption types
o WEP, WPA, WPA2, TKIP, AES
2.6 Install, configure, and deploy a SOHO wireless/wired router using appropriate settings.
 MAC filtering
 Channels (1 – 11)
 Port forwarding, port triggering
 SSID broadcast (on/off)
 Wireless encryption
 Firewall
 DHCP (on/off)
 DMZ
 NAT
 WPS
 Basic QoS
2.7 Compare and contrast Internet connection types and features.
 Cable
 DSL
 Dial-up
 Fiber
 Satellite
 ISDN
 Cellular (mobile hotspot)
 Line of sight wireless internet service
 WiMAX
2.8 Identify various types of networks.
 LAN
 WAN
 PAN
 MAN
 Topologies
o Mesh
o Ring
o Bus
o Star
o Hybrid
2.9 Compare and contrast network devices their functions and features.
 Hub
 Switch
 Router
 Access point
 Bridge
 Modem
 NAS
 Firewall
 VoIP phones
 Internet appliance
2.10 Given a scenario, use appropriate networking tools.
 Crimper
 Multimeter
 Toner probe
 Cable tester
 Loopback plug
 Punchdown tool
3.0 Laptops
3.1 Install and configure laptop hardware and components.
 Expansion options
o Express card /34
o Express card /54
o PCMCIA
o SODIMM
o Flash
 Hardware/device replacement
o Keyboard
o Hard Drive (2.5 vs. 3.5)
o Memory
o Optical drive
o Wireless card
o Mini-PCIe
o screen
o DC jack
o Battery
o Touchpad
o Plastics
o Speaker
o System board
o CPU
3.2 Compare and contrast the components within the display of a laptop.
 Types
o LCD
o LED
o OLED
o Plasma
 Wi-Fi antenna connector/placement
 Inverter and its function
 Backlight
3.3 Compare and contrast laptop features.
 Special function keys
o Dual displays
o Wireless (on/off)
o Volume settings
o Screen brightness
o Bluetooth (on/off)
o Keyboard backlight
 Docking station vs. port replicator
 Physical laptop lock and cable lock
4.0 Printers
4.1 Explain the differences between the various printer types and summarize the associated imaging process.
 Laser
o Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separate pads, duplexing assembly
o Imaging process: processing, charging, exposing, developing, transferring, fusing and cleaning
 Inkjet
o Ink cartridge, print head, roller, feeder, duplexing assembly, carriage and belt
o Calibration
 Thermal
o Feed assembly, heating element
o Special thermal paper
 Impact
o Print head, ribbon, tractor feed
o Impact paper
4.2 Given a scenario, install, and configure printers.
 Use appropriate printer drivers for a given operating system
 Print device sharing
o Wired
 USB
 Parallel
 Serial
 Ethernet
o Wireless
 Bluetooth
 802.11x
 Infrared (IR)
o Printer hardware print server
 Printer sharing
o Sharing local/networked printer via Operating System settings
4.3 Given a scenario, perform printer maintenance.
 Laser
o Replacing toner, applying maintenance kit, calibration, cleaning
 Thermal
o Replace paper, clean heating element, remove debris
 Impact
o Replace ribbon, replace print head, replace paper
5.0 Operational Procedures
5.1 Given a scenario, use appropriate safety procedures.
 ESD straps
 ESD mats
 Self-grounding
 Equipment grounding
 Personal safety
o Disconnect power before repairing PC
o Remove jewelry
o Lifting techniques
o Weight limitations
o Electrical fire safety
o CRT safety – proper disposal
o Cable management
 Compliance with local government regulations
5.2 Explain environmental impacts and the purpose of environmental controls.
 MSDS documentation for handling and disposal
 Temperature, humidity level awareness and proper ventilation
 Power surges, brownouts, blackouts
o Battery backup
o Surge suppressor
 Protection from airborne particles
o Enclosures
o Air filters
 Dust and debris
o Compressed air
o Vacuums
 Component handling and protection
o Antistatic bags
 Compliance to local government regulations
5.3 Given a scenario, demonstrate proper communication and professionalism.
 Use proper language – avoid jargon, acronyms, slang when applicable
 Maintain a positive attitude
 Listen and do not interrupt the customer
 Be culturally sensitive
 Be on time (if late contact the customer)
 Avoid distractions
o Personal calls
o Talking to co-workers while interacting with customers
o Personal interruptions
 Dealing with difficult customer or situation
o Avoid arguing with customers and/or being defensive
o Do not minimize customer’s problems
o Avoid being judgmental
o Clarify customer statements (ask open ended questions to narrow the scope of the problem, restate the issue or question to verify understanding)
 Set and meet expectations/timeline and communicate status with the customer
o Offer different repair/replacement options if applicable
o Provide proper documentation on the services provided
o Follow up with customer/user at a later date to verify satisfaction
 Deal appropriately with customers confidential materials
o Located on a computer, desktop, printer, etc
5.4 Explain the fundamentals of dealing with prohibited content/activity.
 First response
o Identify
o Report through proper channels
o Data/device preservation
 Use of documentation/documentation changes
 Chain of custody
o Tracking of evidence/documenting process

         

Why Choose Lead2pass?

If you want to pass the exam successfully in first attempt you have to choose the best IT study material provider, in my opinion, Lead2pass is one of the best way to prepare for the exam.

Lead2pass Testking Pass4sure Actualtests Others
$99.99 $124.99 $125.99 $189 $29.99-$49.99
Up-to-Dated
Real Questions
Error Correction
Printable PDF
Premium VCE
VCE Simulator
One Time Purchase
Instant Download
Unlimited Install
100% Pass Guarantee
100% Money Back

Comments are closed.